FAQ: Black Hallows Townsfolk
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Can I just pledge for just a single hero character in 28mm or 32mm pewter?

No, unfortunately not at the moment. We can only process orders for the hero characters when you have pledged / late pledged for either The Townsfolk, The Single 75mm Resin Character or The Painter's Pledge. So any orders for a single hero character will not be processed.

Last updated: October 15, 2018 01:50

Can I add more than one of a 28mm or 32mm Townsfolk miniature?

At the moment we are only able to do certain extras in 28mm or 32mm. These are add-ons in sets like the extra guards, the Dungeon add-ons, the Tavern add-ons or the extra wild dogs,etc. In the future we will be releasing the Townsfolk to retail and individual characters will be available to purchase then.

Last updated: October 15, 2018 03:07

Why can you not ship to my country?

We would love to ship to every country in the world... and beyond! Unfortunately due to the restrictions imposed by customs in certain countries, we just couldn't get the item to you.

Last updated: October 15, 2018 03:09

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://black-hallows-townsfolk.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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